Subject: Re: Tech Support Candidate - Aditi Aditi
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 16 Sep 2020 05:22:21 -0700 (MST)

Hi Ma'am, 

Her English is perfect, Having technical experience too. 
But have to serve 2 months notice out of which she can negotiate 1 month. 
She is in Gurgaon can relocate. 
Current Salary is 30000/- 
Expecting hike on it. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 16 Sep, 2020, at 17:44, Deeksha Dadu <[email-masked]> wrote: 

Talk to her, looks fine 

From: Aditi Aditi < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 16 September 2020 at 5:28 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Aditi Aditi 

	

	
	
			Tech Support Test 
		
	Name 	Aditi Aditi 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9720161686 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Gurgaon 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Accenture 	Customer service associate 		30 
Previous Employer 1 	HCL 	Technical Support Engineer 	15 feb 2018 	15 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Check for internet connectivity. 
2. Check with other internet browsers eg. Chrome, mozilla. 
3. Check if other users are able to access it or not. 
4. Reset IE settings. 
5. Clear cache of the browser. 
6. Check the KB for the error message. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Power on the Bluetooth speaker. 
2. Turn on the Bluetooth in the phone. 
3. Search for available bluetooth devices. 
4.Tap on the desired bluetooth speaker and connection would be established. 
	What according to you makes you a good candidate for customer service or technical support job? 	With my past experience I have the ability to handle difficult customers and resolving their queries by helping them thinking out of the box. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4