Subject: FW: Tech Support Candidate - Nitesh Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 16 Sep 2020 12:20:38 +0000

First round

From: Nitesh Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 16 September 2020 at 5:47 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Nitesh Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Nitesh Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8252558051
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Pioneer PG, Noida sector 2
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MacOS
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Concentrix      Technical support executive     April 2017      20,687
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First, I would figure out what the problem is. 1)To know that I would open a new tab and check if I can access another website like Google.com or anything such as facebook.com.
If I can open another website then I would choose the option as skip down to"The problem only happens with the certain websites.
If I cannot access the website, I would continue to the next step.
2) Launch another browser, see the problem only happens in Chrome or Firefox
3)
The problem happens with the certain website
Then I would try clearing the cookies and caches by clicking on the library button on the toolbar
4) if problem still persists then I would check if I can connect it through the proxy
I would select as No proxy and would close the network settings dialogue.
If problem happens with all the website, then I would troubleshoot the extension, themes and hardware acceleration issues to solve the website problems.
5) I would check in the settings if the address is restricted or DNS caches is invalid.
Troubleshooting above steps should resolve the issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1) Place the Bluetooth device in pairing mode.
2) On the iPhone, open the settings app.
3) Select the Bluetooth.
4) Ensure Bluetooth functionality is switched on. If the Bluetooth toggle switch is green, Bluetooth is enabled, wnd nothing needs to be changed.
5)If not, select the toggle to turn on Bluetooth.
6) Scroll down to other devices and look for the Bluetooth speaker on the list. Be patient, as it may take a movement to show up.
What according to you makes you a good candidate for customer service or technical support job? Because I am capable of providing efficient multi-channel support. I have a good understanding of the business and the industry, how it works. I am very polite, optimistic and a team player. I have strong analytical skill as well as excellent communication skill.
On a scale of 1 - 5 please rate your fluency in spoken English  4