Subject: Tech Support Candidate - Vikas Tiwari
From: Vikas Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 08:17:26 -0400

Tech Support
Test

Name

Vikas
Tiwari

E-mail

[email-masked]

Phone Number

(91) 9873387505

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Badarpur Border Molarband
Extension Pin-110044

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Aags transact technologies limited

Customer support Engineer

4th
September 2020

20500

Previous Employer 1

Team computers pvt ltd

Technical Support Engineer

27th March 2013

12700

Previous Employer 2

PCS Technology Ltd

Customer
Support Engineer

25th March 2012

9000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Firstly i
checked the website name if it ok then checked network connections and update
the browser.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Firstly enable bluetooth in both device after
that open mobile phone bluetooth settings and select the bluetooth
speaker.

What according to you makes you a good candidate
for customer service or technical support job?

Firstly
listen the customers needs and provide the solution.

On a scale of 1 - 5
please rate your fluency in spoken English

4