Subject: Tech Support Candidate - Nitesh Kumar
From: Nitesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 08:17:25 -0400

Tech Support
Test

Name

Nitesh
Kumar

E-mail

[email-masked]

Phone Number

(91) 8252558051

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Pioneer PG, Noida sector 2

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MacOS
Networking - basic
Hardware -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Concentrix

Technical
support executive

April 2017

20,687

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First, I
would figure out what the problem is. 1)To know that I would open a new tab and
check if I can access another website like Google.com or anything such as
facebook.com.

If I can open another website then I would choose the option as skip down to"The
problem only happens with the certain websites.

If I cannot access the website, I would continue to the next step.

2) Launch another browser, see the problem only happens in Chrome or Firefox

3)

The problem happens with the certain website

Then I would try clearing the cookies and caches by clicking on the library
button on the toolbar

4) if problem still persists then I would check if I can connect it through the
proxy

I would select as No proxy and would close the network settings dialogue.

If problem happens with all the website, then I would troubleshoot the
extension, themes and hardware acceleration issues to solve the website
problems.

5) I would check in the settings if the address is restricted or DNS caches is
invalid.

Troubleshooting above steps should resolve the issue.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1) Place the Bluetooth device in pairing
mode.

2) On the iPhone, open the settings app.

3) Select the Bluetooth.

4) Ensure Bluetooth functionality is switched on. If the Bluetooth toggle switch
is green, Bluetooth is enabled, wnd nothing needs to be changed.

5)If not, select the toggle to turn on Bluetooth.

6) Scroll down to other devices and look for the Bluetooth speaker on the list.
Be patient, as it may take a movement to show up.

What according to
you makes you a good candidate for customer service or technical support
job?

Because I am capable of providing efficient multi-channel
support. I have a good understanding of the business and the industry, how it
works. I am very polite, optimistic and a team player. I have strong analytical
skill as well as excellent communication skill.

On a scale of 1 - 5
please rate your fluency in spoken English

4