Subject: FW: Tech Support Candidate - Akshay Talukdar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 16 Sep 2020 12:15:48 +0000

Doubt his English is good but do a quick round

From: Akshay Talukdar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 16 September 2020 at 5:33 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Akshay Talukdar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Akshay Talukdar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9971647003
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      South Delhi, Saket
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Teleperformance India PVT LTD   Lead Technical Support  2nd march,2020  30k
Previous Employer 2     Rathore Consultant      Executive       Dec, 2018
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I will check exactly what kind of error message I am getting on my browser because error can cause by many ways then I will figure out what problem cause the error.

In order to troubleshoot I will follow the steps mentioned below:

1) Open a new tab and try to open a different website (ex-www.google.com) to make sure my computer is properly connected to the internet.

- I can also check the internet is connected or not by simple ping command.

2) Try to open the same website on different browser.

3) Try to clear the cache of the browser.

4)Try to open same website on a different device or computer.

4) If the website still not open on a different device or computer then I will try open the website on different ISP (ex- mobile phone internet)

If the website open up with my phone internet in that case I will contact to my ISP provider.

Please list the steps to connect a Bluetooth speaker to your mobile phone.      1) Go to settings on your phone.

2) Tap the Bluetooth option

3)Turn on Bluetooth.

4)A list of available devices will appear.

5) If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.

6) On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!
What according to you makes you a good candidate for customer service or technical support job? I have the ability and the positive attitude towards customer and willingness to help someone by providing the correct resolution or information and Maintaining professional relationship with the customer with good communication skills that which not only help company grow even myself makes me the right candidate for this position.
On a scale of 1 - 5 please rate your fluency in spoken English  3