Subject: FW: Tech Support Candidate - Aditi Aditi
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 16 Sep 2020 12:14:31 +0000

Talk to her, looks fine

From: Aditi Aditi <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 16 September 2020 at 5:28 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Aditi Aditi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Aditi Aditi
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9720161686
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Gurgaon
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Accenture       Customer service associate              30
Previous Employer 1     HCL     Technical Support Engineer      15 feb 2018     15
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Check for internet connectivity.
2. Check with other internet browsers eg. Chrome, mozilla.
3. Check if other users are able to access it or not.
4. Reset IE settings.
5. Clear cache of the browser.
6. Check the KB for the error message.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Power on the Bluetooth speaker.
2. Turn on the Bluetooth in the phone.
3. Search for available bluetooth devices.
4.Tap on the desired bluetooth speaker and connection would be established.
What according to you makes you a good candidate for customer service or technical support job? With my past experience I have the ability to handle difficult customers and resolving their queries by helping them thinking out of the box.
On a scale of 1 - 5 please rate your fluency in spoken English  4