Subject: Re: Tech Support Candidate - Deepak Tayal
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 16 Sep 2020 05:14:23 -0700 (MST)

MTI Issues 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 16 Sep, 2020, at 17:19, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Deepak Tayal < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 16 September 2020 at 4:56 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Deepak Tayal 

	

	
	
			Tech Support Test 
		
	Name 	Deepak Tayal 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9034600505 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Gurgaon 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Networking - basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	BT Global Bussiness Service Private Limited 	Associate Engineer 		23000 
Previous Employer 1 	NA 			
Previous Employer 2 	Na 			
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. CHECKING INTERNET CONNECTION 
2. REFRESH THE PAGE 
3. TROUBLESHOOTING WITH THE ERROR ON SCREEN 
4. CHECK WITH OTHER DEVICE SAME WEBSITE 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turn on bluetooth speaker 
2. Turn on phones bluetooth 
3. Search for device in phone 
4. Pair them and connect 
	What according to you makes you a good candidate for customer service or technical support job? 	I have good knowledge of networking like various layers VPN, etc and also having experience in coordinating with international customers over mail, Skype and Phone calls 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4