Subject: Tech Support Candidate - Akash Babu
From: Akash Babu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 08:08:22 -0400

Tech Support
Test

Name

Akash
Babu

E-mail

[email-masked]

Phone Number

(+91) 7838871014

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Exl service pvt ltd

System administrator

36000

Previous Employer 1

Vayam info solutions

Team
lead

2018

18000

Previous Employer 2

Insi solutions

Desktop
engineer

2013

8000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1-Check the internet connectivity

2-Reset the IE settings and reopen again

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Open the bluetooth in phone and pairing the
bluetooth speaker in my phone

What according to you makes you a
good candidate for customer service or technical support job?

Customer satisfaction

On a scale of 1 - 5
please rate your fluency in spoken English

3