Subject: Tech Support Candidate - Akshay Talukdar
From: Akshay Talukdar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 08:03:09 -0400

Tech Support
Test

Name

Akshay
Talukdar

E-mail

[email-masked]

Phone Number

(91) 9971647003

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

South Delhi, Saket

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Teleperformance India PVT
LTD

Lead Technical Support

2nd march,2020

30k

Previous Employer 2

Rathore Consultant

Executive

Dec,
2018

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First I will check exactly what kind of error
message I am getting on my browser because error can cause by many ways then I
will figure out what problem cause the error.

In order to troubleshoot I will follow the steps mentioned below:

1) Open a new tab and try to open a different website (ex-www.google.com) to
make sure my computer is properly connected to the internet.

- I can also check the internet is connected or not by simple ping command.

2) Try to open the same website on different browser.

3) Try to clear the cache of the browser.

4)Try to open same website on a different device or computer.

4) If the website still not open on a different device or computer then I will
try open the website on different ISP (ex- mobile phone internet)

If the website open up with my phone internet in that case I will contact to my
ISP provider.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1) Go to settings on your phone.

2) Tap the Bluetooth option

3)Turn on Bluetooth.

4)A list of available devices will appear.

5) If your speaker is not listed, press the button on your speaker that makes it
discoverable – it’s often a button with a Bluetooth symbol on it.

6) On your mobile select your speaker (it might be a random product number but
should have the speaker’s brand name listed) and that’s it, you’re
connected!

What according to you makes you a good candidate
for customer service or technical support job?

I have
the ability and the positive attitude towards customer and willingness to help
someone by providing the correct resolution or information and Maintaining
professional relationship with the customer with good communication skills that
which not only help company grow even myself makes me the right candidate for
this position.

On a scale of 1 - 5 please rate your fluency in spoken
English

3