Subject: Tech Support Candidate - Aditi Aditi
From: Aditi Aditi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 07:58:06 -0400

Tech Support
Test

Name

Aditi
Aditi

E-mail

[email-masked]

Phone Number

(91) 9720161686

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Gurgaon

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Accenture

Customer service associate

30

Previous
Employer 1

HCL

Technical Support Engineer

15 feb 2018

15

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. Check for internet connectivity.

2. Check with other internet browsers eg. Chrome, mozilla.

3. Check if other users are able to access it or not.

4. Reset IE settings.

5. Clear cache of the browser.

6. Check the KB for the error message.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Power on
the Bluetooth speaker.

2. Turn on the Bluetooth in the phone.

3. Search for available bluetooth devices.

4.Tap on the desired bluetooth speaker and connection would be established.

What according to you makes you a good candidate
for customer service or technical support job?

With my
past experience I have the ability to handle difficult customers and resolving
their queries by helping them thinking out of the box.

On a scale of 1 - 5
please rate your fluency in spoken English

4