Subject: FW: Tech Support Candidate - Nitish Ranjan
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 16 Sep 2020 11:50:08 +0000

First round

From: Nitish Ranjan <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 16 September 2020 at 5:11 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Nitish Ranjan

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Nitish Ranjan
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9654307535
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Noida Sector 75
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Wipro   Desktop Support Engineer (LE)   NA      13095
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Need to check, what error user is facing.
2. Check internet connectivity.
3. Reset the browser advance settings.
4. Delete all cookies & history.
5. Check by adding the URL in Trusted sites.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Switch ON the bluetooth speaker.
2. Search for the available bluetooth connection in Mobile under bluetooth option.
3. Click on the speaker bluetooth name in mobile and select pair option.
4. Confirm the pair selection.
What according to you makes you a good candidate for customer service or technical support job? I am capable of Handling user under any situation.

Having experience to handle and resolve issues of foreign & Indian users from different region via remote session, mail, visiting user desk (in office) or chat.

Knowledge of ticketing tool.

Ready to work in any shift.

On a scale of 1 - 5 please rate your fluency in spoken English  4