Subject: FW: Tech Support Candidate - Deepak Tayal
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 16 Sep 2020 11:49:20 +0000

First round

From: Deepak Tayal <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 16 September 2020 at 4:56 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Deepak Tayal

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Deepak Tayal
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9034600505
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Gurgaon
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        BT Global Bussiness Service Private Limited     Associate Engineer              23000
Previous Employer 1     NA
Previous Employer 2     Na
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. CHECKING INTERNET CONNECTION
2. REFRESH THE PAGE
3. TROUBLESHOOTING WITH THE ERROR ON SCREEN
4. CHECK WITH OTHER DEVICE SAME WEBSITE
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on bluetooth speaker
2. Turn on phones bluetooth
3. Search for device in phone
4. Pair them and connect
What according to you makes you a good candidate for customer service or technical support job? I have good knowledge of networking like various layers VPN, etc and also having experience in coordinating with international customers over mail, Skype and Phone calls
On a scale of 1 - 5 please rate your fluency in spoken English  4