Subject: FW: Tech Support Candidate - rajesh mishra
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 16 Sep 2020 11:48:11 +0000

First round

From: rajesh mishra <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 16 September 2020 at 4:52 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - rajesh mishra

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    rajesh mishra
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (863) 7543078
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Mayur vihar3
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Na      Na      Na      Na
Previous Employer 1     Globtier infotech p ltd Technical support executive     25th march 2020 36.6 k
Previous Employer 2     Echosoft infocom p ltd  Operational exe 9th march 2019  31.5 k
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step 1- try to open the site on another device like smart phone if site opens then follow the following and if not then it is downtime from host.
Step 2-first of all check proper working internet connection.
Step 3-reset the browser to the default if step 2 is ok
Step 4 -check with the other browser if above 3 step are ok
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step 1 -turn on the mobile Bluetooth
Step 2- search the brand name speaker on you Bluetooth section
Step 3-pair with the device
Step 4-enjoy the music
What according to you makes you a good candidate for customer service or technical support job? Listening to the customer,probing about the issue, resolution to meet sla
On a scale of 1 - 5 please rate your fluency in spoken English  4