Subject: Tech Support Candidate - Nitish Ranjan
From: Nitish Ranjan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 07:41:40 -0400

Tech Support
Test

Name

Nitish
Ranjan

E-mail

[email-masked]

Phone Number

(91) 9654307535

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida Sector 75

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows - Basic
Hardware -
Basic
Hardware - Advanced

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro

Desktop Support Engineer (LE)

NA

13095

Previous
Employer 1

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. Need to check, what error user is facing.

2. Check internet connectivity.

3. Reset the browser advance settings.

4. Delete all cookies & history.

5. Check by adding the URL in Trusted sites.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Switch ON the bluetooth speaker.

2. Search for the available bluetooth connection in Mobile under bluetooth
option.

3. Click on the speaker bluetooth name in mobile and select pair option.

4. Confirm the pair selection.

What according to you makes you a
good candidate for customer service or technical support job?

I am capable of Handling user under any situation.

Having experience to handle and resolve issues of foreign & Indian users
from different region via remote session, mail, visiting user desk (in office)
or chat.

Knowledge of ticketing tool.

Ready to work in any shift.

On a scale of 1 - 5 please rate your fluency in spoken
English

4