Subject: Tech Support Candidate - Deepak Tayal
From: Deepak Tayal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 07:26:59 -0400

Tech Support
Test

Name

Deepak
Tayal

E-mail

[email-masked]

Phone Number

(+91) 9034600505

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Gurgaon

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

Networking - basic
Hardware -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

BT Global Bussiness Service Private Limited

Associate Engineer

23000

Previous Employer 1

NA

Previous
Employer 2

Na

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1.
CHECKING INTERNET CONNECTION

2. REFRESH THE PAGE

3. TROUBLESHOOTING WITH THE ERROR ON SCREEN

4. CHECK WITH OTHER DEVICE SAME WEBSITE

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Turn on
bluetooth speaker

2. Turn on phones bluetooth

3. Search for device in phone

4. Pair them and connect

What according to you makes you a
good candidate for customer service or technical support job?

I have good knowledge of networking like various layers VPN,
etc and also having experience in coordinating with international customers over
mail, Skype and Phone calls

On a scale of 1 - 5 please rate your
fluency in spoken English

4