Subject: Tech Support Candidate - rajesh mishra
From: rajesh mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 07:22:04 -0400

Tech Support
Test

Name

rajesh
mishra

E-mail

[email-masked]

Phone Number

(863) 7543078

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Mayur vihar3

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Na

Na

Na

Previous Employer 1

Globtier infotech p
ltd

Technical support executive

25th march 2020

36.6
k

Previous Employer 2

Echosoft infocom p ltd

Operational
exe

9th
march 2019

31.5 k

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Step 1- try to open the site on another device
like smart phone if site opens then follow the following and if not then it is
downtime from host.

Step 2-first of all check proper working internet connection.

Step 3-reset the browser to the default if step 2 is ok

Step 4 -check with the other browser if above 3 step are ok

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Step 1 -turn on the mobile Bluetooth

Step 2- search the brand name speaker on you Bluetooth section

Step 3-pair with the device

Step 4-enjoy the music

What according to you makes you a
good candidate for customer service or technical support job?

Listening to the customer,probing about the issue, resolution
to meet sla

On a scale of 1 - 5 please rate your fluency in spoken
English

4