Subject: Tech Support Candidate - REETIKA VERMA
From: REETIKA VERMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 07:01:46 -0400

Tech Support
Test

Name

REETIKA
VERMA

E-mail

[email-masked]

Phone Number

(91) 9559732265

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

SECTOR 22 NOIDA

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
MacOS
Networking -
basic
Networking - advance
Hardware - Basic
Speakers &
Audio
CCNA

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

TECH MAHINDRA LTD

U1 SUPPORT
ASSOCIATE

2 MAR 2020

14700

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Need to check root cause of not opening the
website

STEP 1: Check internet connectivity first.

If Internet is connected properly

STEP 2: We can check Internet connectivity by opening other
website(www.naukri.com) if open that means there is issue with only this website
only www.ndtv.com

Step 3: We can also check it by external website that website is down for me
only or for others too.

If no internet connectivity

STEP 4:Simply just Turn Off & On the source of internet(WIfi/Modem/Router)
Or some times it also solved by restarting device/Computer.

STEP 5: Java script should be enable(Crome settings<privacy and
security<site setting< JavaScript allowed

STEP 6: If there is issue with Web browser so need to clear cookies and cache of
browser.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1.Turn ON bluetooth speaker(we should know the
name of device)

2. Turn ON Bluetooth of mobile and check for available devices

3.Click on that particular device that we need to connect with

Now

4. We can see that bluetooth speaker under paired devices list

What
according to you makes you a good candidate for customer service or technical
support job?

I'm quick learner ,Hard working and can work
under pressure.

I having the experience that how to deal with customers/Clients and make them
satisfy with proper resolution within TAT set by company . In addition, I have
Tech skills(Education background) that can be advantageous for company
too.

On a scale of 1 - 5 please rate your fluency in spoken
English

4