Subject: Re: Tech Support Candidate - Saurabh Bhura
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 16 Sep 2020 03:56:49 -0700 (MST)

His spoken is bad 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 16 Sep, 2020, at 16:18, Deeksha Dadu <[email-masked]> wrote: 

His salary seems high but see what his expectation is 

From: Saurabh Bhura < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 16 September 2020 at 4:16 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Saurabh Bhura 

	

	
	
			Tech Support Test 
		
	Name 	Saurabh Bhura 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8905971204 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Bikaner 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Wifiunity limited 	Tech lead 	24.5.2020 	50000 
Previous Employer 1 	Mindtree 	Senior systems engineer 	15.08.2014 	38000 
Previous Employer 2 	Capgemini 	Senior systems engineer 	25.12.2013 	28000 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.first check the Internet connectivity is proper. 
2.check the cookies whether they are removed or not 
3.try to clear the cache memory and % TEMP files. 
4.try to clear the unecessary logs. 
5.ping the server in cmd. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First on the bluetooth 
Mobile should search for speaker bluetooth 
Provide the username and password of speaker to mibile 
	What according to you makes you a good candidate for customer service or technical support job? 	Experience of 7 years for tech support handling simple to complex issues 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5