Subject: Re: Tech Support Candidate - Abhinav Sharma
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 16 Sep 2020 03:53:45 -0700 (MST)

Hi Ma'am, 

HIs spoken is good. 
He is in Meerut currently. He needs 5-6 days to relocate. 
His last salary was 29000/- 
Expecting same or some hike on it. 
Immediate joiner. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 16 Sep, 2020, at 15:38, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Abhinav Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 15 September 2020 at 7:43 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Abhinav Sharma 

	

	
	
			Tech Support Test 
		
	Name 	Abhinav Sharma 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8439098683 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Meerut, UP 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 	NA 	NA 	NA 
Previous Employer 1 	Aequor Information Technologies Pvt. Ltd. 	IT Engineer 	29/05/2020 	23,000 
Previous Employer 2 	UnitedLex 	IT Helpdesk Engineer 	06/08/2019 	25,000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First, we need to check if the link is opening in other system or not. If link is opening in other system, then we can check the link in different browsers. Clear cookies, cache and history of browser. Check Java enable settings of browser. At last, we can reset the browser to default settings.Rebooting the system after browser reset sometimes also fix the issue 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First, I need to go to settings option in my phone. Then I will go to the bluetooth option. I need to check if device is already paired or not. If the device is not paired before and it is not showing in paired list , then I will start bluetooth on my phone and start on the bluetooth speakers. Pair the speakers with my phone. Then restart the bluetooth. Speakers will connect automatically. 
	What according to you makes you a good candidate for customer service or technical support job? 	Experience, Technical background. 
End User guidance. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	3