Subject: Re: Tech Support Candidate - Ajay Sarkar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 16 Sep 2020 03:51:48 -0700 (MST)

Hi Ma'am, 

His spokes in good. Having technical experience too. 
Last Salary was 35000/- 
Expecting 40000/- 
Can join immediately. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 16 Sep, 2020, at 15:37, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Ajay Sarkar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 15 September 2020 at 8:01 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Ajay Sarkar 

	

	
	
			Tech Support Test 
		
	Name 	Ajay Sarkar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8882071115 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Janakpuri, South West Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MacOS 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 			
Previous Employer 1 	PC EXPERTS 	Technical support engineer 	31/07/2020 	35000/- 
Previous Employer 2 	Global tech help 	Technical support engineer 	31/10/2014 	22000/- 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First I will check my internet is working or not, then I will refresh the website. If problem is still there then I will close my browser and start my browser again and will try to access the website. If problem is not solved then I will clean all cookies and history from my browser. If I still face same problem I will try to open that website in different browser. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First I have to turn on Bluetooth on both devices, then in my mobile phone Bluetooth settings I have to look for my speaker Bluetooth name, if my Bluetooth speaker name is not in the list I have to run a manual search, then I will select my Bluetooth speaker from the list and then have to click on connect or pair. 
	What according to you makes you a good candidate for customer service or technical support job? 	I know how to understand the exact issue of customer and how to calm the customer when they are not in position to understand. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4