Subject: Tech Support Candidate - Saurabh Bhura
From: Saurabh Bhura <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 06:46:39 -0400

Tech Support
Test

Name

Saurabh
Bhura

E-mail

[email-masked]

Phone Number

(91) 8905971204

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Bikaner

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wifiunity limited

Tech lead

24.5.2020

50000

Previous Employer 1

Mindtree

Senior systems
engineer

15.08.2014

38000

Previous Employer 2

Capgemini

Senior systems
engineer

25.12.2013

28000

In your past experience
you have (select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.first check the Internet connectivity is
proper.

2.check the cookies whether they are removed or not

3.try to clear the cache memory and % TEMP files.

4.try to clear the unecessary logs.

5.ping the server in cmd.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

First on
the bluetooth

Mobile should search for speaker bluetooth

Provide the username and password of speaker to mibile

What according to
you makes you a good candidate for customer service or technical support
job?

Experience of 7 years for tech support handling simple to
complex issues

On a scale of 1 - 5 please rate your fluency in spoken
English

5