Subject: Tech Support Candidate - Awdesh Kumar sharma
From: Awdesh Kumar sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 06:12:20 -0400

Tech Support
Test

Name

Awdesh
Kumar sharma

E-mail

[email-masked]

Phone Number

(0120) 7906501605

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida sector 62

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tech Mahindra

Customer support associate

7/7/2020

19000

Previous Employer 1

HCL

Senior customer support
executive

29/1/2019

15600

Previous Employer 2

Concentrix

Advisor

30/1/2018

12000

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

As a computer user, i would
request you to please follow these steps.

1. Many basic problems can be solved simply by restarting your device. This
clears caches, and forces the device to reload the program or web page you may
be having issue with.

2. Make Sure the Internet Connection Works.

3. Clear all browser history then try again.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

There are
some steps.

Make sure speaker is on.

Turn on Bluetooth in both device(mobile and speaker)

Then list of all available device will appear.

On your mobile select your speaker.

After your speaker is paired.

What according to you makes you a good candidate
for customer service or technical support job?

These are
the some important ponts to make a good candidate for customer service.

1. Active listening

2. Probing

3. Attentiveness

4. Willingness to help

5. Empathy

On a scale of 1 - 5 please rate your fluency in spoken
English

3