Subject: FW: Tech Support Candidate - Abhinav Sharma
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 16 Sep 2020 10:08:20 +0000

First round

From: Abhinav Sharma <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 15 September 2020 at 7:43 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Abhinav Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Abhinav Sharma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8439098683
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Meerut, UP
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     Aequor Information Technologies Pvt. Ltd.       IT Engineer     29/05/2020      23,000
Previous Employer 2     UnitedLex       IT Helpdesk Engineer    06/08/2019      25,000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First, we need to check if the link is opening in other system or not. If link is opening in other system, then we can check the link in different browsers. Clear cookies, cache and history of browser. Check Java enable settings of browser. At last, we can reset the browser to default settings.Rebooting the system after browser reset sometimes also fix the issue
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First, I need to go to settings option in my phone. Then I will go to the bluetooth option. I need to check if device is already paired or not. If the device is not paired before and it is not showing in paired list , then I will start bluetooth on my phone and start on the bluetooth speakers. Pair the speakers with my phone. Then restart the bluetooth. Speakers will connect automatically.
What according to you makes you a good candidate for customer service or technical support job? Experience, Technical background.
End User guidance.
On a scale of 1 - 5 please rate your fluency in spoken English  3