Subject: FW: Tech Support Candidate - Ajay Sarkar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 16 Sep 2020 10:07:55 +0000

First round

From: Ajay Sarkar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 15 September 2020 at 8:01 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Ajay Sarkar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ajay Sarkar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8882071115
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Janakpuri, South West Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     PC EXPERTS      Technical support engineer      31/07/2020      35000/-
Previous Employer 2     Global tech help        Technical support engineer      31/10/2014      22000/-
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I will check my internet is working or not, then I will refresh the website. If problem is still there then I will close my browser and start my browser again and will try to access the website. If problem is not solved then I will clean all cookies and history from my browser. If I still face same problem I will try to open that website in different browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First I have to turn on Bluetooth on both devices, then in my mobile phone Bluetooth settings I have to look for my speaker Bluetooth name, if my Bluetooth speaker name is not in the list I have to run a manual search, then I will select my Bluetooth speaker from the list and then have to click on connect or pair.
What according to you makes you a good candidate for customer service or technical support job? I know how to understand the exact issue of customer and how to calm the customer when they are not in position to understand.
On a scale of 1 - 5 please rate your fluency in spoken English  4