Subject: Tech Support Candidate - Akash Sharma Akash Sharma
From: Akash Sharma Akash Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 06:07:21 -0400

Tech Support
Test

Name

Akash
Sharma Akash Sharma

E-mail

[email-masked]

Phone Number

(110096) 8958495908

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

New Ashok nagar

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
Networking -
basic
Hardware - Advanced
Speakers & Audio
All types of software
configuration like Sap, pulse secure or citrix also or many more

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Hcl

Associate

Na

10 thousand with cab

Previous
Employer 1

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

If given site is not working then

1- first we will see the that it is connected with network.

2-and if it is connected to network then we will see the proxy settings and try
to change it.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First On the speaker and and then open your
phone Bluetooth and then search the device in your phone and  then connect the
device speaker.

What according to you makes you a
good candidate for customer service or technical support job?

According to me i am working in main tower of HCL India in
client location I have good interaction with users. Having good clousre count
everyday and upto 2 months  i was in top of clousre count in all India HCL.

On a scale of 1 - 5 please rate your fluency in spoken
English

4