Subject: FW: Tech Support Candidate - Rahul Rahul
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 16 Sep 2020 10:06:36 +0000

First round

From: Rahul Rahul <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 16 September 2020 at 1:55 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Rahul Rahul

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Rahul Rahul
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7404192134
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Gurgaon
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Netsmartz Infotech      Junior Network Engineer 5 July, 2020    15000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  It always depends on your error that you have on your screen.
First of all, i’ll check the internet connection.
In case the connection is working fine, will check with other sites if others are working or not.
After that, will try to ping via cmd if it helps.
Then, I’ll probably have to check the IPv4 settings/ ethernet settings.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      To connect a bluetooth device to my mobile phone :
I’ll turn on bluetooth in my settings panel in mobile & turn on the bluetooth in speaker as well.
Then, will search for the device under bluetooth settings & then tap the bluetooth device that I have to connect to.
Above mentioned steps will help connceting to the bluetooth speakers.
What according to you makes you a good candidate for customer service or technical support job? Communication skills, Problem solving skills, eager to resolve the complex issues.
On a scale of 1 - 5 please rate your fluency in spoken English  4