Subject: Re: Tech Support Candidate - Dharmendra kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 16 Sep 2020 02:51:50 -0700 (MST)

MTI Issues 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 16 Sep, 2020, at 15:17, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Dharmendra kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 16 September 2020 at 2:57 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Dharmendra kumar 

	

	
	
			Tech Support Test 
		
	Name 	Dharmendra kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9049836418 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Noida 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
Linux 
Networking - advance 
Hardware - Basic 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Amdocs 	PSE 	06/2019 	29000 
Previous Employer 1 	Pyro Mobile 	RF engineer 	12/2018 	21000 
Previous Employer 2 	IBM 	TECHNICAL SUPPORT 	03/2017 	18000 
	In your past experience you have (select all that applies) 	Interacted with customers over Live Chat 
Used a case management tool 
Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. First we will confirm the types of error. 
2.Ask customer to check his system internet connection. 
3. If internet connection is OK, will ask to clear cache and cookies. 
4.After following this steps website will be load. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Power ON the Bluetooth speaker 
2. Enable the Bluetooth of speaker and mobile phone for pairing 
3. Once both device get paired will hear beep sound. 
4. Now your speaker is ready 
	What according to you makes you a good candidate for customer service or technical support job? 	1.Good listening 
2.patience 
3.problem solver 

	On a scale of 1 - 5 please rate your fluency in spoken English 	5