Subject: Re: Tech Support Candidate - Shabiul Haque Shaikh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 16 Sep 2020 02:49:34 -0700 (MST)

MTI Issues 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 16 Sep, 2020, at 15:14, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Shabiul Haque Shaikh < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 16 September 2020 at 3:00 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Shabiul Haque Shaikh 

	

	
	
			Tech Support Test 
		
	Name 	Shabiul Haque Shaikh 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8369486695 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Shanti Mohalla, Seelampur 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
Networking - basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Tech Mahindra 	Technical support Engineer 	7th July 	21000 
Previous Employer 1 	Trimax 	Desktop support Engineer 	11th May 2012 	10000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Check the network icon to see if you have internet access. Network adaptor shouldn't off 
Check for changes to proxy settings. 
Check the network cable 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Go to the phone settings and bluetooth option 
Tap to turn on 
Places your bluetooth into pairing mode 
When you see your device name, tap it to pair and connect 
	What according to you makes you a good candidate for customer service or technical support job? 	I believe that I am the best candidate for this position because of my extensive customer service and management experience and my ability to adapt to any situation 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4