Subject: FW: Tech Support Candidate - Dharmendra kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 16 Sep 2020 09:47:17 +0000

First round

From: Dharmendra kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 16 September 2020 at 2:57 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Dharmendra kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Dharmendra kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9049836418
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Linux
Networking - advance
Hardware - Basic
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Amdocs  PSE     06/2019 29000
Previous Employer 1     Pyro Mobile     RF engineer     12/2018 21000
Previous Employer 2     IBM     TECHNICAL SUPPORT       03/2017 18000
In your past experience you have (select all that applies)      Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. First we will confirm the types of error.
2.Ask customer to check his system internet connection.
3. If internet connection is OK, will ask to clear cache and cookies.
4.After following this steps website will be load.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Power ON the Bluetooth speaker
2. Enable the Bluetooth of speaker and mobile phone for pairing
3. Once both device get paired will hear beep sound.
4. Now your speaker is ready
What according to you makes you a good candidate for customer service or technical support job? 1.Good listening
2.patience
3.problem solver
On a scale of 1 - 5 please rate your fluency in spoken English  5