Subject: Re: Tech Support Candidate - Pankaj Soni
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 16 Sep 2020 02:47:21 -0700 (MST)

MTI Issues 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 16 Sep, 2020, at 15:11, Deeksha Dadu <[email-masked]> wrote: 

Fist round 

From: Pankaj Soni < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 16 September 2020 at 3:03 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Pankaj Soni 

	

	
	
			Tech Support Test 
		
	Name 	Pankaj Soni 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 7837935394 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Amritsar 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Taj Swarna 	Network Support Executive 	21 july 2020 	17000 
Previous Employer 1 	Team computers 	IT Engineer 	2 jan 2020 	15000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.Restart the Device. Many basic problems can be solved simply by restarting your device. ... 
2.Make Sure the Internet Connection Works. Open your browser. ... 
3.Check if the Website is Down for Everybody or Just Me. It's a good idea to test if the site you're trying to access is down for everyone, or just you. 
4. Open a new tab and check to see if you can load another website like google.com or mozilla.org. 
5.If you can't open another site, continue on to the next step. 
6.Launch another browser, like Internet Explorer, and try to open the site you were having problems with. 
7. If you still not accessing the website. 
8.Click the Library button, library icon on your toolbar. 
9.Click History and select Clear Recent History…. 
8.In the Time Range to clear: drop-down, select Everything. 
9.Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected. 
10.Click Clear Now. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Go to settings 
2. Tap the Bluetooth option 
3. Turn on Bluetooth 
4. A list of available devices will appear. 
5. If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it. 
6.On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected! 
	What according to you makes you a good candidate for customer service or technical support job? 	Because I love this job, I feel very confident of myself and my ability to deliver nothing short of quality output. My years of experience helped me develop these skills. i have strong troubleshooting skills so i can manage Complex IT issues in Very Simple term. 
I feel my skills are best fit for this job. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4