Subject: Re: Tech Support Candidate - ASHUTOSH JANGID
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 16 Sep 2020 02:45:50 -0700 (MST)

Bad English 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 16 Sep, 2020, at 14:46, Deeksha Dadu <[email-masked]> wrote: 

Doubt but do first round real quick 

From: ASHUTOSH JANGID < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 16 September 2020 at 2:21 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - ASHUTOSH JANGID 

	

	
	
			Tech Support Test 
		
	Name 	ASHUTOSH JANGID 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 7976651557 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Sector 40 near Rajiv chowk 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Ericsson India Pvt Ltd 	Junior engineer 	10 Dec 2017 	21000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First I'll check any other website like Google is opening or not. If it's opening than I'll check the web address again and retry .If Google is not opening then I'll check the network connection accordingly (such as wifi adaptor or RJ45 connector or the network cable or router) and take appropriate action to resolve network connectivity. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First turn on the bluetooth of speaker. 
Then turn on the bluetooth of moble and pair the bluetooth device of speaker. 
	What according to you makes you a good candidate for customer service or technical support job? 	First I'll try to find the technical problem through step by step instructions and then resolve the problem accordingly and then cross check each and every technical things which should be working fine. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4