Subject: FW: Tech Support Candidate - Pankaj Soni
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 16 Sep 2020 09:41:27 +0000

Fist round

From: Pankaj Soni <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 16 September 2020 at 3:03 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Pankaj Soni

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Pankaj Soni
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7837935394
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Amritsar
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Taj Swarna      Network Support Executive       21 july 2020    17000
Previous Employer 1     Team computers  IT Engineer     2 jan 2020      15000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.Restart the Device. Many basic problems can be solved simply by restarting your device. ...
2.Make Sure the Internet Connection Works. Open your browser. ...
3.Check if the Website is Down for Everybody or Just Me. It's a good idea to test if the site you're trying to access is down for everyone, or just you.
4. Open a new tab and check to see if you can load another website like google.com or mozilla.org.
5.If you can't open another site, continue on to the next step.
6.Launch another browser, like Internet Explorer, and try to open the site you were having problems with.
7. If you still not accessing the website.
8.Click the Library button, library icon on your toolbar.
9.Click History and select Clear Recent History….
8.In the Time Range to clear: drop-down, select Everything.
9.Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
10.Click Clear Now.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Go to settings
2. Tap the Bluetooth option
3. Turn on Bluetooth
4. A list of available devices will appear.
5. If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6.On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!
What according to you makes you a good candidate for customer service or technical support job? Because I love this job, I feel very confident of myself and my ability to deliver nothing short of quality output. My years of experience helped me develop these skills. i have strong troubleshooting skills so i can manage Complex IT issues in Very Simple term.
I feel my skills are best fit for this job.
On a scale of 1 - 5 please rate your fluency in spoken English  4