Subject: Tech Support Candidate - Bhanu pratap Singh Bhanu
From: Bhanu pratap Singh Bhanu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 05:41:19 -0400

Tech Support
Test

Name

Bhanu
pratap Singh Bhanu

E-mail

[email-masked]

Phone Number

(91) 9899619367

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

South Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro technologies

Team leader

NA

28000

Previous Employer 1

ITMS

L2

7/9/2015

17000

Previous Employer 2

ICCS

L1

7/6/2012

11000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Basic troubleshooting will try to check internet
connectivity first if ok then will check browser setting or proxy setting.

Also check error code

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Will on
Bluetooth from both device which device will need to connect and search
Bluetooth device. Once found device will click on this for pairing once pair
device will connect successful

What according to you makes you a
good candidate for customer service or technical support job?

Ensure we need to understand customer query before providing
support and will do it because I was provided tech support remotely in previous
company and I can handle it

On a scale of 1 - 5 please rate your
fluency in spoken English

3