Subject: Tech Support Candidate - Pankaj Soni
From: Pankaj Soni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 05:33:17 -0400

Tech Support
Test

Name

Pankaj
Soni

E-mail

[email-masked]

Phone Number

(+91) 7837935394

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Amritsar

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Taj Swarna

Network Support Executive

21 july 2020

17000

Previous Employer 1

Team computers

IT
Engineer

2 jan 2020

15000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1.Restart
the Device. Many basic problems can be solved simply by restarting your device.
...

2.Make Sure the Internet Connection Works. Open your browser. ...

3.Check if the Website is Down for Everybody or Just Me. It's a good idea to
test if the site you're trying to access is down for everyone, or just you.

4. Open a new tab and check to see if you can load another website like
google.com or mozilla.org.

5.If you can't open another site, continue on to the next step.

6.Launch another browser, like Internet Explorer, and try to open the site you
were having problems with.

7. If you still not accessing the website.

8.Click the Library button, library icon on your toolbar.

9.Click History and select Clear Recent History….

8.In the Time Range to clear: drop-down, select Everything.

9.Below the drop-down menu, select both Cookies and Cache. Make sure other items
you want to keep are not selected.

10.Click Clear Now.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Go to
settings

2. Tap the Bluetooth option

3. Turn on Bluetooth

4. A list of available devices will appear.

5. If your speaker is not listed, press the button on your speaker that makes it
discoverable – it’s often a button with a Bluetooth symbol on it.

6.On your mobile select your speaker (it might be a random product number but
should have the speaker’s brand name listed) and that’s it, you’re
connected!

What according to you makes you a good candidate
for customer service or technical support job?

Because I
love this job, I feel very confident of myself and my ability to deliver nothing
short of quality output. My years of experience helped me develop these skills.
i have strong troubleshooting skills so i can manage Complex IT issues in Very
Simple term.

I feel my skills are best fit for this job.

On a scale of 1 - 5
please rate your fluency in spoken English

4