Subject: Re: Tech Support Candidate - Rohit Prakash
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 16 Sep 2020 02:32:22 -0700 (MST)

MTI Issues 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 16 Sep, 2020, at 14:35, Deeksha Dadu <[email-masked]> wrote: 

His English does not seem fine but do a quick round and let me know 

From: Rohit Prakash < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 16 September 2020 at 2:07 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Rohit Prakash 

	

	
	
			Tech Support Test 
		
	Name 	Rohit Prakash 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9971924332 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Gurgoan 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Unthinkable Solution 	System admin 	4th sep 2020 	45000 
Previous Employer 1 	GSPANN software pvt ltd 	Network engineer 	28 aug 2019 	32000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Please find the below step to troubleshot the issue 
Step1: Check your internet connectivity working or not. 
Step2: Check with other browser it working or not or 
Step3: Ask user to share the error message to check the issue. 
Step4: Reboot your system. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Step1: Turn ON the bluetooth of the mobile. 
Step2: Start pairing button on the speaker 
Step3: Search speaker bluebooth on mobile device 
Step4: Paired the device to connect with Speaker 
	What according to you makes you a good candidate for customer service or technical support job? 	I have 4 years of cross-platform experience in systems admin to understand the issue easy. I have worked on different different platform to understand the issue easy. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4