Subject: Tech Support Candidate - RISHI ARORA
From: RISHI ARORA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 05:31:02 -0400

Tech Support
Test

Name

RISHI
ARORA

E-mail

[email-masked]

Phone Number

(+91) 8218693033

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Dehradun

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

CYRUS ENTERTAINMENT PVT LIMITED

IT OPERATION ENGINEER

31
march

38000

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

if i
tried to open website and there was an error so that time i, ll check all lan
connection. if lan cables are connected after that i, ll check router and
refresh website.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1: on
Bluetooth my phone.

2: on Bluetooth speaker

3:show on my phone Bluetooth speaker name than select and connect.

What
according to you makes you a good candidate for customer service or technical
support job?

i  have good communication skills and easy to
understand trouble shooting issue, and correct all trouble shooting and easy to
understand, communicate to customer softly

On a scale of 1 - 5
please rate your fluency in spoken English

4