Subject: Tech Support Candidate - Shabiul Haque Shaikh
From: Shabiul Haque Shaikh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 05:30:14 -0400

Tech Support
Test

Name

Shabiul
Haque Shaikh

E-mail

[email-masked]

Phone Number

(+91) 8369486695

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Shanti Mohalla,
Seelampur

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS -
Advanced
Networking - basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tech Mahindra

Technical support Engineer

7th July

21000

Previous Employer 1

Trimax

Desktop support
Engineer

11th May 2012

10000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Check the network icon to see if you have
internet access. Network adaptor shouldn't off

Check for changes to proxy settings.

Check the network cable

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Go to the
phone settings and  bluetooth option

Tap to turn on

Places your bluetooth into pairing mode

When you see your device name, tap it to pair and connect

What
according to you makes you a good candidate for customer service or technical
support job?

I believe that I am the best candidate for this
position because of my extensive customer service and management experience and
my ability to adapt to any situation

On a scale of 1 - 5
please rate your fluency in spoken English

4