Subject: Re: Tech Support Candidate - GOURAV KSHIRSAGAR
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 16 Sep 2020 02:28:38 -0700 (MST)

Very bad spoken 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 16 Sep, 2020, at 14:25, Deeksha Dadu <[email-masked]> wrote: 

I doubt his spoken would be good but do first round and let me know 

From: GOURAV KSHIRSAGAR < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 16 September 2020 at 2:08 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - GOURAV KSHIRSAGAR 

	

	
	
			Tech Support Test 
		
	Name 	GOURAV KSHIRSAGAR 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8975834780 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	NAGPUR 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
MICROSOFT SERVER 2012 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	AXIS IT SOLUTION 	TECHNICAL SUPPORT ENGINEER 	2018 	12000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of all I will check Internet connectivity i.e my network is up or down. Next step will be to counter check NIC card i.e LAN card if i am connected in in LAN. After that by using PING command in command Prompt,I will check my connectivity.Still my website did not work I will check for firewall setting followed by proxy setting and DNS. In browser I will make sure that cookies and cache are cleared. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.Power ON Bluetooth speaker and make sure that device is indicating Bluetooth connectivity light if present. 
2. Switch ON Bluetooth in Mobile phone and enter in Bluetooth Setting. 
3.If scanning is automatic then it will show nearby device.If scanning is manual then click start scanning. 
4. Now device that needs to be connected must be selected in scanning and further process will be initiated. 
5. Bluetooth protocol i.e Wireless protocol TCP/IP will setup personal area network and you can able to to use speaker. 
	What according to you makes you a good candidate for customer service or technical support job? 	The skill set that needs to be required for the technical support job in the service industry are beneficial.Currently I do carry skill set required for the technical support profile i.e hands on network, soft skills etc.I am having good hands on experience in this field. So I am indeed very excited to work in this field so that I can explore my skill set with the new cutting edges. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5