Subject: Tech Support Candidate - Dharmendra kumar
From: Dharmendra kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 05:27:26 -0400

Tech Support
Test

Name

Dharmendra
kumar

E-mail

[email-masked]

Phone Number

(91) 9049836418

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
Linux
Networking
- advance
Hardware - Basic
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Amdocs

PSE

06/2019

29000

Previous Employer 1

Pyro Mobile

RF
engineer

12/2018

21000

Previous Employer 2

IBM

TECHNICAL SUPPORT

03/2017

18000

In your past experience you have (select
all that applies)

Interacted with customers over Live Chat
Used
a case management tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. First
we will confirm the types of error.

2.Ask customer to check his system internet connection.

3. If internet connection is OK, will ask to clear cache and cookies.

4.After following this steps website will be load.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Power ON
the Bluetooth speaker

2. Enable the Bluetooth of speaker and mobile phone for pairing

3. Once both device get paired will hear beep sound.

4. Now your speaker is ready

What according to you makes you a
good candidate for customer service or technical support job?

1.Good listening

2.patience

3.problem solver

On a scale of 1 - 5 please rate your fluency in spoken
English

5