Subject: Re: Tech Support Candidate - Gaurav Goel
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 16 Sep 2020 02:19:29 -0700 (MST)

Very bad spoken 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 16 Sep, 2020, at 14:02, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Gaurav Goel < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 16 September 2020 at 1:55 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Gaurav Goel 

	

	
	
			Tech Support Test 
		
	Name 	Gaurav Goel 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8859490991 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Bulandshahr 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Tech mahindra 	Associate support 		18000 
Previous Employer 1 	Intarvo 	Customer support 	Dec 2018 	15000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First, I will check my internet connectivity. 
If connectivity is good then i will check the URL then will clear cookies and cache and reopen the link. If that one also not solve the issue then will close the browser and reopen it. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1st, 
Switch on the bluetooth in phone and power on the speaker. 
Then search for nearby devices in phone and select the speaker device and paor it and it will get connect. 
	What according to you makes you a good candidate for customer service or technical support job? 	As i have a technical background and apart from that i have a passion to learn new things that makes me a good candidate for technical job. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4