Subject: FW: Tech Support Candidate - Abhay Pratap Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 16 Sep 2020 09:17:45 +0000

Keep aside for English

From: Abhay Pratap Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 16 September 2020 at 2:31 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Abhay Pratap Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Abhay Pratap Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9410821043
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      D-Block, sec -49, noida
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Aegis customer support services pvt ltd Executive       March 2020      19500
Previous Employer 1     Shiv Om services Pvt Ltd        Executive       Dec2018 15800
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  •First, we need to Research Any Error Message in our Browser.

•We can use this information to try and troubleshoot the issue, or at least rule out problems with our hardware or software. Some of the most common errors we encounter are:

      403 Forbidden: You’re not allowed to access this page. Check the address and. try again.

      404 Page Not Found: The page you’re trying to access no longer exists. Check the address and try again. This could mean the webmaster has moved the page, or something has broken.

     500 Internal Server Error: There’s a problem with the server that hosts the website. This isn’t something you can resolve, so try again later. If the problem persists, try contacting the site and letting them know what’s going on.

      503 Service Unavailable Error: it indicates that the server is unable to handle the request. The error could appear for many reasons, but the most common reason is that the server is overwhelmed with requests. So try again later.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      •First, turn on the Bluetooth speaker.

•Press the button that turns Bluetooth on and makes it discoverable.

•Now, Go to mobile phone settings.

•Tap the Bluetooth option

•Turn on Bluetooth

•A list of available devices will appear.

•On your mobile select your speaker  (it might be a random product number but should have the speaker’s brand name listed)

•After your speaker is paired and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? Well, I have extensive customer service and management experience and my ability to adapt to any situation, when it comes to customer service. I am a kind of a person who always try to capture the mindset of the customer. By knowing the attitude of the customer and changing our own style according to him. With my knowledge and experience as well as applying excellent communication, interpersonaland technical skills. I will be great fit for customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English  4