Subject: Re: Tech Support Candidate - Subhojit Auddy Subhojit
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 16 Sep 2020 02:14:42 -0700 (MST)

Grammatical Errors 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 16 Sep, 2020, at 14:00, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Subhojit Auddy Subhojit < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 16 September 2020 at 1:53 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Subhojit Auddy Subhojit 

	

	
	
			Tech Support Test 
		
	Name 	Subhojit Auddy Subhojit 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(700101) 7596879568 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Kolkata 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Wipro 	Senior associate 	NA 	13000 
Previous Employer 1 	NA 	NA 	NA 	NA 
Previous Employer 2 	NA 	NA 	NA 	NA 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of all I will check the internet connection. 
Secondly I will check the browser. If it could be the issue with the browser. 
Third I will try to reset the browser. 
Fourth will clean the cache and cookies. 
The I will reboot the computer. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1) Turn on the bluetooth on the mobile and speaker. 
2) Try to scan the devices available for pairing. 
If it does not get pair, we will reset the speaker once. 
3) Again try to connect it. 
	What according to you makes you a good candidate for customer service or technical support job? 	As of now I am working for HP( HEWLETT PACKARD) for North America process. I have a deep knowledge regarding the laptop and desktop hardware and software. Also I have been 6 times best employee of the process. I believe this is what a recruiter looks for technical support role. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4