Subject: Tech Support Candidate - Rajiv Kumar Singh
From: Rajiv Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 05:13:04 -0400

Tech Support
Test

Name

Rajiv Kumar
Singh

E-mail

[email-masked]

Phone Number

(91) 9560019738

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Uttam Nagar New
Delhi

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro technologies

IT Administrator

05-03-2020

24000

Previous Employer 1

Sysnet Global technologies Pvt
LTD

Desktop support L2 engineer

01-03-2018

17500

Previous Employer 2

Kaizen care PVT.LTD

IT FMS
engineer

17-12-2015

13000

In your past experience
you have (select all that applies)

Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First I will check what kinds of error showing by
this we can understand problem than I will start troubleshooting from basic
labels like internet connectivity, if it is ok than I will run ping and Trace
commands to check issue belong to locally or clients end, like this we can
perform more steps to get this resolve

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First Bluetooth device should be on, than we
will  switch on Bluetooth from mobile end than will start searching Bluetooth t
device than it will show in mobile simply we have to click on device to
connect.

What according to you makes you a good candidate
for customer service or technical support job?

I think
comm skills and technical knowledge should be strong, and the most important
thing the way of talking to customer should be polite in every
situation.

On a scale of 1 - 5 please rate your fluency in spoken
English

4