Subject: FW: Tech Support Candidate - Akash Dixit
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 16 Sep 2020 09:11:30 +0000

Keep aside for English

From: Akash Dixit <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 16 September 2020 at 1:59 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Akash Dixit

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Akash Dixit
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8384050024
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Shahdara
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     One97communication      Sales executive 25/11/19        24,166
Previous Employer 2     Crocon technologies     E commerce executive    18/7/19 12,500
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  In this situation, I will make sure that my computer is connected to an internet connection, then I will try to refresh that page or try to reopen the website on a new tab.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Firstly, switch on the Bluetooth device
2. Turn on the Bluetooth option in device
3. Turn on the Bluetooth in mobile phone
4. Tap on Search for new devices option ,if it is not paired with that Bluetooth device before.
5. Then a pair option will appear on the screen of the mobile , simple click on it.
6. The mobile phone and device will connect successfully.
What according to you makes you a good candidate for customer service or technical support job? My problem solving skills and client servicing.
On a scale of 1 - 5 please rate your fluency in spoken English  4