Subject: FW: Tech Support Candidate - Gaurav Mishra
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 16 Sep 2020 09:10:10 +0000

Keep aside for English

From: Gaurav Mishra <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 16 September 2020 at 2:01 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Gaurav Mishra

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Gaurav Mishra
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (242001) 8285000337
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida sector -49
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Hcl technologies        Analyst Nov     18.5
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  In this situation first of all I need to check for the error, I am getting on the screen so that I can look for the troubleshooting steps but for now all I can do is switch my browser i.e if I was using IE I will switch to google chrome and vice-versa.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First step is to turn on your bluetooth speaker
Now when the speaker in on turn ON your mobile bluetooth
Go to bluetooth settings, search for the available devices if you see the name of your bluetooth speaker there click on it and select pair option .
Your speaker will be paired .
What according to you makes you a good candidate for customer service or technical support job? I understand the customer very well and his need
I really have a good customer management skills as well as technical skills .
On a scale of 1 - 5 please rate your fluency in spoken English  4