Subject: FW: Tech Support Candidate - Mohd Mazid
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 16 Sep 2020 09:07:29 +0000

First round,

From: Mohd Mazid <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 16 September 2020 at 2:06 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Mohd Mazid

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Mohd Mazid
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9718376862
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Pasonda Sahibabad Ghaziabad
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NIIT Technologies, Greater Noida        Associate IT Ops                35000
Previous Employer 1     Concentrix      Customer Relationship Executive 20 Feb, 2019    22000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will check what the error message is saying. If it is showing "No internet connection" then i will check my wifi or LAN connection. I will make sure that my laptop/ computer is connected to internet via any of the source and i am having a working internet plan. I will check my proxy settings or try to restart the computer.

If the error message is "Site not secure" then i will go to "Advance" option and select "proceed to continue".

I will clear my browser's cache and cookies in the settings.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on the bluetooth speaker by pressing its power key. Turn on the bluetooth on mobile phone and make sure device isbl discoverable. Tap on search icon on mobile phone's bluetooth option and keep pressing the bluetooth pairing mode key which could be the power key itself. You will get bluetooth speakers name in the mobile's bluetooth search result. Tap on it and pair and your done.
What according to you makes you a good candidate for customer service or technical support job? I am polite and good listener. I listen to the customer's query thoroughly before assisting him so there's no miscommunication. I am having excellent communication skills and convincing skills. I can convince and help the customer in understanding the scenario or resolution better.
On a scale of 1 - 5 please rate your fluency in spoken English  5