Subject: FW: Tech Support Candidate - Gaurav Pandey
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 16 Sep 2020 09:06:36 +0000

First round

From: Gaurav Pandey <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 16 September 2020 at 2:06 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Gaurav Pandey

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Gaurav Pandey
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (011) 9873081513
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      New ashok nagar
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Pinelabs pvt ltd        Software support        10 sept 45k
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will check the internet connections if it is fine then I will check the version of browser and then the url and its spelling.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Switch on the bluetooth of both the devices.speaker's bluetooth will display on your mobile.you have to connect bluetooth speaker to your mobile phone.
What according to you makes you a good candidate for customer service or technical support job? I will find out the root cause of the problem by probing and paraphrasing to the customer and will assist them in resolving their issue at the earliest.
On a scale of 1 - 5 please rate your fluency in spoken English  3