Subject: FW: Tech Support Candidate - Rohit Prakash
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 16 Sep 2020 09:05:20 +0000

His English does not seem fine but do a quick round and let me know

From: Rohit Prakash <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 16 September 2020 at 2:07 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Rohit Prakash

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Rohit Prakash
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9971924332
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Gurgoan
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Unthinkable Solution    System admin    4th sep 2020    45000
Previous Employer 1     GSPANN software pvt ltd Network engineer        28 aug 2019     32000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Please find the below step to troubleshot the issue
Step1: Check your internet connectivity working or not.
Step2: Check with other browser it working or not or
Step3: Ask user to share the error message to check the issue.
Step4: Reboot your system.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step1: Turn ON the bluetooth of the mobile.
Step2: Start pairing button on the speaker
Step3: Search speaker bluebooth on mobile device
Step4: Paired the device to connect with Speaker
What according to you makes you a good candidate for customer service or technical support job? I have 4 years of cross-platform experience in systems admin to understand the issue easy. I have worked on different different platform to understand the issue easy.
On a scale of 1 - 5 please rate your fluency in spoken English  4