Subject: Tech Support Candidate - MOHAMMAD ALTAMASH
From: MOHAMMAD ALTAMASH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 05:04:08 -0400

Tech Support
Test

Name

MOHAMMAD
ALTAMASH

E-mail

[email-masked]

Phone Number

(+91) 7217629679

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

I live at East of Loni
Road,Shahdara

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP
Troubleshooting Printers, Scanners Remotely

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Capgemini

Software
Support Engineer

5/06/2020

16880/- + NSA -₹400/
perdayper day

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Identify the error user is getting while trying
to open the ndtv website. If on call Ask the user for the same.

Ask User if the Internet connection is working fine.

Ask user to open the same ndtv website on Google Chrome. If we have the Rights
to take Remote of user, Asked user can I take remote of your system in order to
check for the Error and diagnosis>>if user say yes >> Give the
Remote prompt >> then check for the error

Open Task Manager >> close the Browser user using to open the
www.ndtv.com. Ask user if it is a PC or a CORPORATE machine. We can check or ask
from user if he has the rights to open the website. If user is getting error 404
or any error; we check the error from Knowwledge Management Tool and guide user
the same and Troubleshoot the error.

We can also try to close and open IE

Sometimes it works.

Otherwise ask user if he has the rights to open that link only then he can use
it otherwise his cousin oany has implemented or Blocked the website for personal
use.

Also we can ask user to Disconnect the Lan and connect it again and try to open
the ndtv link again. It might worked if the cable is not plugged appropriately.

We can also try to Optimise the Internet Explorer settings.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First Open Bluetooth on  mobile phone then
search for the BT speaker to connect with it.

Then we have to Pair it.  Check the name of our BT Speaker and try to connect
it. Phone will be connected with the Bluetooth speaker.

What
according to you makes you a good candidate for customer service or technical
support job?

Having information and Knowledge regarding the
Particular subject, like for Tech Support ; we should have Knowledge so that we
can apply it while doing a Job. Yes we must have Good communication skills so
that we can communicate with the user if we have a Calling profile. And in case
of Chat process also we should know to communicate or chat in English without
any grammatical mistakes.

I have 1 year of Work Experience from Capgemini as a Software Support
Engineer

On a scale of 1 - 5 please rate your fluency in spoken
English

4