Subject: FW: Tech Support Candidate - Nitin kumar Nitin
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 16 Sep 2020 09:03:51 +0000

I doubt he has enough tech experience but first round and see

From: Nitin kumar Nitin <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 16 September 2020 at 2:07 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Nitin kumar Nitin

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Nitin kumar Nitin
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8860206517
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Na
Previous Employer 1     Barclay's       Process advisor 2015 Oct        27k
Previous Employer 2     HCL     Technical specialist    2013 decembe    25k
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  My first step would be to check internet connectivity on my computer by making sure ethernet cable is plugged in between modem and my computer.

My second step would include checking the network interface card to make sure it does not
give you the disconnectiom error

In my third step I would verify that lights on my modem and network interface card is workin, once its done I will reload my website on browser to check if its working.

If my website is getting reloaded then my issue is resolved but if not then it must be an issue with the browser capability, In this case I will switch browser and find out if my website if getting loaded on another browser.

These are the basic trouble shooting steps to make sure website is working.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      I have a boss mini base boombox speaker which have a blue Bluetooth button on top of it, once you press that button the name of the boombox will appear in your Bluetooth list of phone. On my phone I can simply go to the Bluetooth section under settings and turn on Bluetooth to find out if its under the list
Just click on the name of the boom box in the list and your Bluetooth will be connected.
What according to you makes you a good candidate for customer service or technical support job? I have complete confidence in my ability to provide customer satisfaction. I believe building trust with the customer and providing assurance over the call that your issue will be takem care of are the major impacting points in providing accurate support.
On a scale of 1 - 5 please rate your fluency in spoken English  5